Agent Success Coordinator Job at Hiregy, Tampa, FL

MlJ5blZjWVYrRzFPUmlqTjBNTmpPOVZsYmc9PQ==
  • Hiregy
  • Tampa, FL

Job Description

Agent Success Coordinator

Location: Tampa, 33602 - This position is onsite
Client pays for parking

Pay: $24.00 - $25.00 per hour

Type: Contract-to-hire
Hiregy benefits available during the contract period:
Hiregy associate perks:

Schedule: M-F, 8:00 AM to 5:00 PM EST

 

Job description:

  1. Own the internal communications platform experience by acting as the first-line presence for agents: answering questions, troubleshooting, moderating discussions, and ensuring smooth engagement.
  2. Maintain campaign content accuracy and consistency , publishing real-time updates and collaborating with Operations to deliver reliable, scalable communication.
  3. Analyze agent engagement data (Excel/Sheets, reporting, trend analysis) to identify knowledge gaps, monitor sentiment, and drive measurable improvements in agent experience metrics (e.g., aNPS).
  4. Innovate with automation and AI tools to streamline workflows, reduce manual effort, and enhance platform speed, accuracy, and overall health.
  5. Lead engagement initiatives , including live quality sessions, Tier 1 technical support, and cross-functional collaboration to ensure SLA compliance and elevate agent performance.


Nice to have:

  • B2B client liaison experience
  • IT support or helpdesk
  • Recent Slack experience
  • Experience coordinating with a large workforce

Requirements:

  • Must have experience with agent floor support or support operations roles
  • Must have recent chat support and team messaging tool experience - Ability to provide Tier 1 support in chat
  • Must be MS Excel and Google Sheets proficient
  • Must be tech savvy and thrive in a fast-paced environment
  • Proven experience with introducing processes/automations, hands-on experience with tools like Zapier, Power Automate or similar
  • High school diploma or equivalent
  • Background check required

 

Job Tags

Hourly pay, Contract work

Similar Jobs

General Air

Class B Route Driver - Commerce City Job Job at General Air

Class B Route Driver - Commerce City JobCylinder Route DriverCommerce City, ColoradoGeneral Air Service & Supply is looking for a Cylinder...  ...with a Class B license and has experience driving straight trucks. The ideal candidate has a clean motor vehicle record,... 

Confidential

Forklift Operator - Reach Truck - Now Hiring Job at Confidential

Ready to earn more and receive better benefits in a new reach truck forklift operator role? If you're a detail-oriented stand-up clamp forklift operator with an impeccable safety record, excellent balance and no trouble staying focused, this could be your next career move... 

Armstrong World Industries

Chemical Process Engineer (PEDP) Job Job at Armstrong World Industries

 ...on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. Process Engineers at Armstrong World Industries provide technical expertise to our plant locations. As a member of a cross-disciplinary engineering... 

Turner Staffing Group

Project Engineer/Project Manager Job at Turner Staffing Group

 ...Turner Staffing Group is seeking a Project Engineer / Project Manager with a mechanical engineering background to support a variety...  ...Must be authorized to work in the United States without work visa sponsorship Preferred Qualifications Experience in project... 

Confidential

Construction General Labor Job at Confidential

 ...Construction General Labor Elwood Skill Staff is now hiring Construction General Laborers. We have day labor, short and long term assignments...  ...$20.00/hr depending on location and job Some construction experience required Day shift Overtime is available Medical/...