Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH... ...without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran...
...ALL STAR MOTORS is searching for dynamic and driven individuals to fill the role of Used Car Sales Representative. This position involves engaging with customers to understand their automotive needs, showcasing an enticing inventory of pre-owned vehicles, and guiding buyers...
...Medical Records Reviewer Exact Billing Solutions (EBS) Lauderdale Lakes, FL - On-site Who We Are Exact Billing Solutions is a unique team ofrevenue cycle managementprofessionals specializing in the substance use disorder, mental health, and autismcare...
...Risk & Regulatory Consulting Administrative Assistant Farmington CT Position... ...work collaboratively with teams ~ High level of professionalism discretion and reliability... ...at . RSM does not intend to hire entry level candidates who will require sponsorship...
KB Consulting Group's Client is seeking 2 Google Cloud Engineers. The candidate must possess the following skills: - Good English - Ability to multi task and communicate well Must Know: AWS Engineering Forseti AWS Config and Rules. DevOps