Job Description

Respond by: 03/11/2026

Location: Phoenix, AZ

Position Description :

• Reviewing documents/applications, preparing eligibility documents, bar-coding, scanning, indexing, and uploading documents into FAA s Document Management System ( OnBase ), and/or HEAPlus system; validating all documents are scanned and/or re-indexed into the correct eligibility type, sending an appropriate notice(s) and/or email, correcting address in the system, documenting, scanning , and validating returned mail.
• Sorting and prepping returned mail for scanning, researching , and referring them to the appropriate person, while following administration and office/unit guidelines, may require translation services or bilingual staff.

Skill required:

• Good listening, oral, and written communication skills.
• Establish and maintain effective working relationship skills.
• Effective time management and organizational skills.
• Adapt to changing environments and new technologies.
• Multi-task and prioritize.
• Compile data and complete reports accurately and timely.
• Experience preferred: Computer software programs (Microsoft Word, Excel, Google Workspace).
• Office practices and procedures.
• Operation of the terminal computer to input data and review case records.

Required Skills

• Good listening, oral, and written communication skills

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