Job Description

Office Assistant

Indianapolis Indiana

Full-Time Non-Exempt On-Site Reports to Office Manager

• Are you an organized people-first professional who thrives on keeping things running smoothly
• Do you take pride in being the person colleagues and members can count onsomeone who handles every interaction with professionalism warmth and attention to detail
• Are you looking for a stable meaningful role where your administrative skills directly support working families and the union members who have built their careers in the trades

If sowedlove tomeetyou.

Why This Role Is Different

At Sheet Metal Workers Local 20 Benefit Funds every member of our small growing team playsan important rolein protecting the benefits of 3500 active members and 1500 retirees. As our Office Assistantyoullbe the welcoming face and steady backbone of our day-to-day operationsa vital part of a team doing work that genuinely matters.

What Makes This Opportunity Stand Out

• Competitive Salary: Commensuratewith experience

• 100% Employer-Paid Health Insurance (including full family coverage)

• Defined Benefit Pension Plan (employer-funded)

• Defined Contribution Pension401(a) with a (k)optionfor voluntary Wage Deferrals

• Health Reimbursement Account (HRA)

• Paid Time Off and Paid Holidays

• Collaborative team-oriented environment with a direct impact on real families

About Sheet Metal Workers Local 20 Benefit Funds

We manage comprehensive benefit programsincluding health pension and annuity fundsfor sheet metal workers and their families. Our team is small but growing and every person contributes directly to the financial security and wellbeing of the members we serve.

WhatYoullDo

As our Office Assistant you will serve as the first point of contact for visitors callers and plan participantssetting the tone for every interaction with professionalism and the Office Manager and staff across departments with a wide range of administrative and member services duties.

Reception & Front Desk Operations

• Greet andassistvisitors members and participants in a professional welcoming manner

• Answer and route incoming telephone calls promptly; takeaccuratemessages and follow up as needed

• Keep the front desk area organized presentable and properlysupplied at all times

• Receive sort and distribute incoming mail packages and deliveries; prepare outgoing correspondence and shipments

• Monitor and respond to general organizational email inquiries routing toappropriate staffas needed

Administrative & Clerical Support

• Perform general clerical duties including filing photocopying scanning and data entry

• Assistwith preparation of documents reports letters and correspondence as directed

• Maintain and update physical and electronic filing systemsin accordance withrecords retention policies

• Schedule meetings appointments and conference room reservations; prepare meeting materials as needed

• Support preparation and execution of board meetings staff events and other organizational initiatives including preparing agendas taking minutes and distributing materials

• Maintain office supply inventory and coordinate with vendors for equipment maintenance

Participant & Member Services Suppor t

• Assistplan participants and members with general inquiries directing complex questions to theappropriate staffmember

• Process incoming participant forms and correspondence ensuringtimelyrouting to the correct department

• Maintain confidentiality of all participant and organizational information at all times

WhatWereLooking For

Required Qualifications

• High school diploma or equivalent (GED)required

• Minimum of 2 years of receptionist administrative assistant or related office experience

• Proficiencyin Microsoft Office Suite (Word Excel Outlook) and basic database management

• Strong interpersonal skills with a genuine customer service orientation

• Excellent verbal and written communication skills

• Ability to manage multiple tasks simultaneously in a fast-paced environment

• Ability to handle confidential information with discretion and professionalism

Preferred Qualifications

• Associates degree or some college coursework in business or a related field

• Experience in a union trust fund benefits administration or professional services environment

Personal Qualities We Value

• Welcoming & Warm: You make every member and visitor feel seen heard and helped

• Detail-Oriented: You catch what others miss and take pride in accuracy

• Adaptable: You handle shifting priorities with calm and a positive attitude

• Dependable: Staff and members know they can count on you to follow through

• Discreet: You understand the importance of confidentiality and handle sensitive information with integrity

Ready to Make a Difference

Join a team where your organizational skills and people-first approach directly support working families across Indiana. Apply today!

Sheet Metal Workers Local 20 Benefit Funds is an affirmative action employer committed to diversity and inclusion. We encourage applications from all qualified candidates regardless of gender race ethnicity age sexual orientation marital status religion or disability.

Required Experience:

Junior IC

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