Job Description

Hotel Front Desk/Night Audit

Our Guest Service Representatives create a hospitable guest experience while performing tasks at the front desk. The GSR is a member of the Welcome Team and is a vital position to us as it provides the first impression of our brand. We are dedicated to providing you a safe environment and giving you the training to help you excel in your role.

• Exhibits a heart for service with dedication to customer service and teamwork.
• Deliver a great guest experience with friendly, smiling service and a fast and accurate check-in.
• Cheerfully interact and assist guests with information about the property and local amenities.
• Identify opportunities to increase revenue.
• At times, may have to perform duties of other property positions to ensure we are driving a great guest experience.
• Perform other duties assigned – participate in all training and safety meetings.

What we are searching for:

The Guest Service Representative is vital to the delivery of our brand promise of delivering a clean, comfortable room with great service. To do so requires:

• Holds a deep heart for service.
• Desire to grow in the organization.
• Charismatic and thoughtful.
• Enjoys getting to know new people.
• Maintaining high standards and the appearance of the front desk.
• Ongoing communication with the General Manager to address any opportunities.

We feel the successful candidate has these qualifications and experience:

• Ability to work nights and weekends.
• Basic reading and writing skills.
• Basic communication skills.
• Ability to work with minimal supervision.
• Ability to work safely.
• Ability to meet all employment qualifications at the time of hire.

Job Types: Full-time, Part-time

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