Job Description

Job Description and Duties

Are you looking for an exciting and fast-paced career? Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply.

As our Learning Management System (LMS) Administrator, you’ll be the backbone of our statewide training programs. You’ll ensure our LMS runs smoothly, policies are followed, reports are accurate, and our users are supported. This is a dynamic role where you’ll work closely with IT professionals, vendors, and program staff to optimize workflows, implement policies, and enhance training delivery through innovative system improvements.

You will find additional information about the job in the .

Working Conditions

In Office : This position supports and manages the day-to-day business operations for Cal OES which is handled in an office location. This is not considered a hybrid telework position.

Special Requirements

Application Package Requirements

To have your application considered for this job opportunity:

• List the Job Code (JC) and Position Number for this position in the “EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING” section on the State Application, STD. 678.
• List your most current employment history first in the “EMPLOYMENT HISTORY” section on the STD. 678.
• Provide the “From” and “To” dates with the month, day and year, the “Hours Per Week” that you worked and the Total Worked (Years/Months). You may include overtime hours.
• You must complete the “DUTIES PERFORMED” on the State Application ( do not note “see attached resume” in this section ). Failure to comply and your application is considered incomplete.
• SROA and Surplus are encouraged to apply and must submit a copy of their letter.
• Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service.

If using education to qualify please submit a copy of your transcripts. If selected, official transcripts will be required. Foreign education must obtain and submit verification of United States course/degree equivalency.

NOTE: Incomplete applications received may not be considered. Resumes are welcomed but do not take the place of the completed State Application STD 678. Applications received via fax or email will NOT be accepted. If you would like confirmation of receipt, please send certified mail.

**A candidate pool may be established for subsequent vacancies.**

**All hires may be subject to a criminal background check.**

**We encourage applicants to apply electronically.**

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to manage technology solutions, like Learning Management Systems (LMSs).
• Configure, update, and troubleshoot technology solutions.
• Manage user data, course catalogs, and reporting.
• Create user guides and training sessions.
• Manage projects effectively, including tracking, reporting and meeting milestones.
• Ability to develop and deliver training related to navigating technology solutions.
• Create and maintain user guides and other resources.
• Ability to access and interpret various laws, rules, regulations, and policies.
• Manage upgrades, migrations, and new feature rollouts in technology solutions.
• Generate and interpret reports.
• Interpret and present data.
• Work independently and in a group setting.
• Creative problem solving.
• Develop and present plans and recommendations.
• Ability to engage in change management, including communication and implementation.

Benefits

Cal OES employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following:

• Free Parking
• On-site Gym and Locker room
• Electric Carport
• Excellent CalPERS state pension plan
• 401(k) and 457(b) Plans
• Flexible Schedules
• Generous paid time off
• Health, dental & vision insurance for the employee or the employee's family
• Investment in careers development
• Located near many local eateries, financial institutions, and the Light Rail Station

Benefit information can be found on the  CalHR website and the  CalPERS website.

Statement of Qualifications

All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Failure to include an SOQ may disqualify an applicant from consideration. A resume in lieu of the SOQ responses and a standard or generic SOQ may disqualify an applicant from consideration.

Please review the Duty Statement and the Desirable Qualifications.

The SOQ should specifically outline how you meet any or all of the desirable qualifications outlined in the Job Posting and Duty Statement.

SOQ FORMAT INSTRUCTIONS :

• The SOQ shall be no more than two pages in length, in 12-point Arial font, single spaced, and must include your name and the job control number in the top, right-hand corner of the page. Please include the questions below with your response in the order they are listed on the bulletin.

PLEASE RESPOND TO THE FOLLOWING :

1. Describe your experience providing user support and customer service in relation to a technology solution (emphasizing Learning Management System experience if available).
2. Describe how you manage data quality in relation to a technology solution (emphasizing Learning Management System experience if available) in a high volume environment.
3. Tell us about a situation where you engaged in creative problem solving and/or troubleshooting. What was the problem and what specific steps did you take to resolve it?

For assistance in uploading documents, including the SOQ, you may want to consider watching the following video from CalHR's Training Catalog: Upload SOQ to your Application Package

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please refer to the Statement of Qualifications (SOQ) section at the bottom of this job bulletin for the filing instructions and the SOQ Question(s). Applications submitted without the SOQ may not be considered.

Job Tags

Permanent employment, Full time, Part time, Work experience placement, Work at office, Local area, Remote work, Flexible hours

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