Live Chat Specialist Job at ADF Medical Services Inc., Westlake, OH

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  • ADF Medical Services Inc.
  • Westlake, OH

Job Description

JOB OPENING — Live Chat Specialist ADF Medical Services Inc.

We're hiring an attentive and professional Live Chat Specialist to provide real-time support to our patients and clients online. If you're a fast, accurate communicator who thrives in a digital support environment — this role is perfect for you.

Role: Live Chat Specialist
Department: Customer Support & Patient Services
Location: Fully Remote
Type: Full-Time / Part-Time

What You'll Do:

  • Engage with patients and clients through our live chat platform in real time
  • Answer inquiries related to medical services, appointments, billing, and general support
  • Manage multiple active chat sessions simultaneously with speed and accuracy
  • Identify and escalate urgent or complex issues to the appropriate team
  • Record and log all chat interactions in our support and CRM systems
  • Deliver a consistently positive and professional patient experience
  • Follow all HIPAA guidelines and patient confidentiality protocols

What We're Looking For:

  • 1+ year of live chat, messaging support, or online customer service experience
  • Outstanding written communication and grammar skills
  • Typing speed of 50+ WPM with high accuracy
  • Strong multitasking ability and composure under pressure
  • Comfortable with chat platforms, CRM tools, and cloud-based systems
  • Reliable high-speed internet and a quiet dedicated workspace
  • Medical or healthcare experience is a plus but not required

What We Offer:

  • Competitive pay
  • Health, dental & vision benefits (full-time employees)
  • Paid time off & paid holidays
  • Flexible shift options including evenings and weekends
  • Career growth and advancement opportunities within ADF Medical Services

Job Tags

Full time, Part time, Remote work, Flexible hours, Afternoon shift

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