Live Chat Support-ADF Medical Job at ADF Medical Services Inc., Westlake, OH

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  • ADF Medical Services Inc.
  • Westlake, OH

Job Description

Live Chat Support ADF Medical Services Inc.

We're hiring a dedicated and professional Live Chat Support specialist to assist our patients and clients in real time. If you're a quick thinker with strong written communication skills and a passion for helping others, this opportunity is for you.

Role: Live Chat Support Specialist

Department: Customer Support & Patient Services

Location: Fully Remote

Type: Full-Time / Part-Time

Requirements

Respond promptly to patient and client inquiries through our live chat platform

Provide accurate information on medical services, appointments, and billing

Manage multiple chat conversations at once while maintaining quality

Log and document all interactions in our support system

Escalate complex or sensitive issues to the appropriate team

Uphold patient privacy and confidentiality in compliance with HIPAA

1+ year of live chat or online customer service experience

Strong written communication and grammar skills

Typing speed of 45+ WPM with high accuracy

Ability to multitask and stay calm under pressure

Reliable internet connection and quiet home workspace

Healthcare or medical background is a plus but not required

Benefits

Competitive pay

Health, dental & vision benefits (full-time employees)

Paid time off & paid holidays

Flexible shift options

Career growth opportunities within ADF Medical Services

Job Tags

Full time, Part time, Remote work, Flexible hours

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