Massage Therapist Job at Guerlain Wellness Spa at the Waldorf Astoria New York, New York, NY

M2htaVU4b1M4VzlJUUMvSTBjUnRPTkJq
  • Guerlain Wellness Spa at the Waldorf Astoria New York
  • New York, NY

Job Description

COMPANY OVERVIEW

Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”

We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!

JOB SUMMARY
The Massage Therapist is responsible for providing guests with comprehensive and professional massage, baths, and body therapies, adhering to company SOP’s. Performs massage services offered on spa menu, using proper draping techniques, while maintaining the highest level of professionalism. Effectively communicates with guests to understand their needs and areas of concern, while maintaining a high level of customer service standards.

ESSENTIAL FUNCTIONS

  • Adhere to TRILOGY’s “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures.
  • Anticipate guest needs and uphold Spa and TRILOGY’s service standards for guest service, including FORBES 5 Star criteria.
  • Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines.
  • Provide knowledgeable and thorough massage therapy and body treatment services, while demonstrating professionalism, respect, and sensitivity to guest needs. 
  • Provide guest consultation and personalized recommendations, based on guest’s needs, as well as sell and upsell retail products and enhancement treatments.
  • Responsible for fostering client relationships to enhance satisfaction, ensure repeat business, and support client retention initiatives.
  • Setup and break down of designated treatment area with the highest respect of fellow co-workers by maintaining neat and well-stocked work areas.
  • Comply with and maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.
  • Provide guests with a tour of the spa facility, as needed.
  • Communicate guest complaints or any maintenance issues to Spa Management. 
  • Attend mandatory vendor and company training sessions, as scheduled by Spa Management.

REQUIRED EDUCATION AND PREFERRED EXPERIENCE

  • Must have a High School diploma or equivalent, or any other combination of education, training and experience that provides the required knowledge, skills and capabilities.
  • Must have a current NY Massage Therapy License.
  • Must have at least 1-3 years’ experience in a Massage Therapist position, preferably in a luxury hotel/resort environment.
  • Knowledge of Massage Theory, Anatomy, and Physiology.
  • Must be polished, professional, and have a strong command of both written and verbal English.
  • Must be organized, proactive, and possess a strong attention to detail. 
  • Basic computer software skills, including Microsoft Office.
  • Previous experience with Booker, Book4Time, Spa Soft preferred. 

BENEFITS/PERKS

  • Medical, Dental and Vision (FTE only)
  • 401K Matching
  • PTO – Paid/Holiday Time Off
  • VTO – Voluntary Time Off
  • Discounts on Retail Products and Spa Services

COMPENSATION : 25% Service Commission vs hourly + 20% Service Charge + 10% Retail Commission

Job Tags

Hourly pay, Work at office

Similar Jobs

BJC Healthcare

Clinical Pharmacist Job at BJC Healthcare

 ...Information About the Role Our dynamic team at Missouri Baptist Medical Center is looking for a detail oriented and passionate pharmacist. This is a great opportunity to make a direct impact on patient care as a Clinical Pharmacist. Advance your pharmacy career in a... 

Domino's Franchise

General Manager - 1608 Randol Mill Job at Domino's Franchise

 ...maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically general managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability... 

Datamanusa

Data Entry Level II Job at Datamanusa

 ...DatamanUSA is looking for a Data Entry Level II for our direct client based in OK. This is a great opportunity for someone who is a quick...  ...*) Professionalism, respect for others, and administrative office decorum. *) Stays focused on the task at hand for long periods... 

Confidential

Delivery Driver Job at Confidential

SDS (Powered by DHL) Become an SDS Pharmaceutical Delivery Driver If you have a spotless driving record, a dependable vehicle and the drive...  ...essential functions of this role include: ~ manual lifting up to 50lbs Skills Delivery driver Qualifications... 

Cardinal Homes

Sheetrock Finisher Job at Cardinal Homes

 ...General Description: As a sheetrock finisher, your duties will include sealing joints, repairing cracks, and smoothing imperfections on...  ...finishing joints. Smooth out imperfections. Screw panels to wood framework. Fill joints in-between panels with mud. Use...