"Role
Design and implement features on the Customer Service module with emphasis on quality, performance, and maintainability; collaborate across squads and contribute to standards and CI/CD.
Responsibilities
Build enhancements across Case mgmt, Queues/Routing, Omnichannel (voice/chat/digital), Knowledge, SLAs/Entitlements, Customer Service Workspace, and Email/Activities.
Implement Dataverse entities/columns/relationships, forms/views, business rules; author JavaScript/TS form scripts; create Power Automate flows.
Develop plugins (.NET/C#), custom actions, and PCF controls (React/TS); ensure UCI best practices and accessibility.
Integrate with external systems (webhooks, Azure Functions/Service Bus, Logic Apps; CIF for CTI) with robust error handling and retries.
Participate in ALM/CI-CD pipelines (solution export/import, configuration migration, environment variables), automated checks, and deployments to Non-Prod/Prod.
Add telemetry (App Insights), performance tuning, and create technical docs/runbooks; mentor junior developers.
Requirements
5–10years of Dynamics 365/Power Platform delivery with solid Customer Service experience.
Proficiency in Power Apps, Power Automate, Dataverse customizations, JavaScript/TS, plugins (.NET/C#), and PCF.
Experience with Omnichannel features and at least one integration pattern (Functions/Service Bus/Logic Apps, CIF).
Working knowledge of ALM/CI-CD (Azure DevOps/GitHub) and solution lifecycle management.
Strong debugging, communication, and documentation skills."
...creator partnerships. About the Role We're hiring an Account Manager to own forecasted revenue, associated relationships, and... ...~3+ years in account management, client services, or influencer/creator marketing ~ Experience in a role where you owned a client relationship...
Kindergarten English Teaching Job Description: 1.Location: Chengdu city, Sichuan province, China. 2.Contract Term: one academic yearASAP. 3.Job Position: Homeroom Teacher. 4.Students Age: 3-6 years old. 5.Work Days: work on Mondays to Fridays, two days off on...
...organizations of all sizes through a unified platform. Our fast-growing startup is pioneering the way to untangle the complex web of app and... ...experience. &##128184; Benefits and Perks: ~&##128175; Remote work culture (+/-4 hours Pacific Time)~ Medical, Vision, &...
...Better Business Bureau. We are excited to be #1 in our industry as well as a LOCALLY OWNED AND OPERATED COLORADO COMPANY!! Our show models are the icon of the Brand and has drawn guests into our booth spaces for decades. An exclusive position, reserved only for those...
...Education ~ Bachelor's Degree - Human Services or related Experience ~ No Experience Supervisor Experience ~ No Experience... ...providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-...