PASSENGER SERVICE AGENT BILINGUAL SPANISH Job at Confidential, Texas

MnhLbVZzc1MvR2hKUVNuTzJNQmtPOU5nWnc9PQ==
  • Confidential
  • Texas

Job Description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Passenger Service Agent Bi-lingual Spanish provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

The expected pay rate is $21.63/hr.

Your activities

  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned

Your profile

  • High School diploma or GED equivalent
  • Passionate about customer service and must have relevant work experience
  • Excellent communication skills (written and verbal) in country specific language
  • Additional languages desirable
  • Commitment to continuous improvement
  • Self motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Job Tags

Work experience placement, Flexible hours

Similar Jobs

Deloitte

Real Estate Strategy Consultant Job at Deloitte

Our Deloitte Strategy & Transactions team helps guide clients through their most critical moments and transformation al initiatives....  ...the toughest problems in business. Work You'll Do As a Consultant, you'll work on real estate consulting projects for a diverse... 

VIR Properties

Entry-level Project Manager Job at VIR Properties

 ...As an Entry-level Project Manager , you will support the planning, coordination, and execution of marketing campaigns and client projects. You will work alongside senior leaders and cross-functional teams to ensure projects are delivered on time, meet quality standards... 

Altom Transport

Company Driver - CDL A - Tanker Driver Job at Altom Transport

 ...Altom Transport, a family-owned leader in bulk liquid transportation, is seeking dedicated and professional CDL A Tanker Drivers for Local, Regional, and Over-the-Road (OTR) positions. With over 10 strategic locations serving all 49 states and Canada, we offer stability... 

The Arnold Group

Sandblasters Job at The Arnold Group

 ...Pay Rate/Range: $17/hr Description: Sandblasting at oil refineries across Kansas as well as the opportunity to be exposed to a variety...  ...tasks. These positions will offer on the job training and experience with skills related to carpentry, maintenance,... 

Commonwealth Medical Services

Neonatal Nurse Practitioner / Physician Assistant (NP/PA) - South Dakota Job at Commonwealth Medical Services

 ...Neonatal Nurse Practitioner / Physician Assistant (NP/PA) Position Summary The Neonatal Nurse Practitioner or Physician Assistant provides comprehensive medical care to neonates in the neonatal intensive care unit (NICU) and other newborn care settings. Working collaboratively...