Job Description: Receptionist/Concierge
SUMMARY: Performs assigned duties that protect the safety and dignity of residents. Work
together with all staff to ensure that the resident care goals are being met and that all building
goals are being met. The Receptionist must be able to always ensure proper management of the
facility, including staff, independent 3 rd parties, deliveries, repairs, inspections and any other
items which can affect the safety and wellbeing of the residents. They must listen to instructions
from the director and manage the facility in their absence.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform
position specific job duties at an acceptable level. Job responsibilities are completed by
following established guidelines and protocols within the appropriate time frame. An
individual will also demonstrate good skills in all forms of communication. The requirements
listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
Education and/or Experience: The ability to read, write, speak clearly and follow
written and oral instructions.
Certificates, Licenses, Registrations: High School Diploma
Other skills and Abilities: Must be aware and understand the needs of the elderly.
Must be able to recognize unusual behavior or physical condition of residents and report
those observances to the resident care supervisor. Be thoroughly familiar with all
policies and procedures of the facility. Must be able to manage stress appropriately,
handle multiple priorities, make decisions under pressure, and have strong
organizational skills.
WORK ENVIRONMENT: This job position requires moderate physical demands. Duties may
include frequent walking, stooping/kneeling/bending, lifting/carrying, and pushing/pulling
during work.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Including the following but may include
other duties assigned by the supervisor.
• Ensures safety of residents through appropriate behavioral interventions.
• Ensures proper collection of room and board on a monthly basis.
• Greeting all visitors in a professional manner. Ensuring all visitors are signing in and
out.
• Balance and manage the resident account funds daily with monthly statements being
sent out.
• Ensure proper compliance with all state regulatory agency requirements.
• Taking detail phone messages and giving to correct department.
• Submit the food, paper goods, chemicals and consumable orders on a weekly basis
within budgetary constraints.
• Call EMS and families in an emergency.
• Making sure that the overall appearance of the front lobby, living rooms, and
hallways are presentable to guest and families.
• Maintain good hygiene and practice proper hand washing technique for infection
control.
• Giving tours of the facility to visitors when necessary.
Must be Flexible and be able to work some weekends and Holidays
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