Retail Manager Job at GAN Enterprises, Mineola, NY

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  • GAN Enterprises
  • Mineola, NY

Job Description

Position Overview:

Now Hiring: Retail Manager

GAN Enterprises

Fulltime: nonexempt/Hourly

Pay Rate: $65k - $85k Annually

Hours : You will work 45-hour week, with Wednesday and Sunday off

Business hours are: 7:00 am - 6:30 pm Monday to Friday and 8:00 - 5:00 Saturday.

Location: Mineola, NY 11501

 

What’s in it for you:

  • PTO 80 hours
  • Paid Holidays Off
  • Medical Insurance

  Summary:

We are seeking a dynamic, experienced Retail Manager who leads from the front and thrives on building high-performing teams. This role is ideal for a hands-on leader with exceptional people skills, a passion for coaching and developing staff, and a commitment to delivering outstanding customer experience. You will leverage reporting tools such as POS systems, CRM platforms, and Microsoft Office to drive performance, improve profitability, and make data-informed decisions. Working closely with ownership and senior leadership, you will play a key role in shaping strategy, elevating operations, and influencing the future direction of the business. Your voice matters. Your ideas matter. Your leadership will make a lasting impact.

 

What you will do:

  • Lead and work alongside a team committed to delivering an exceptional client experience
  • Oversee daily operations to ensure productivity, quality, and consistency
  • Assist with client transactions as needed and lead by example on the floor
  • Serve as the company’s primary client-facing leader and key point of contact
  • Model, reinforce, and protect company values and culture
  • Develop, coach, and elevate team members through clear expectations, feedback, and accountability
  • Conduct regular team meetings and contribute to quarterly performance reviews
  • Implement new initiatives and operational processes; create and enhance SOPs
  • Drive client retention, visit frequency, and cross-service adoption
  • Participate in hiring, onboarding, training, coaching, and performance management
  • Build staff schedules to ensure coverage while meeting or exceeding KPIs
  • Utilize company systems (POS, CRM, reporting tools) to track and resolve operational and customer service matters
  • Provide daily operational reporting to ownership and leadership
  • Take full responsibility for your department’s production
  • Perform other related duties as needed

What you will need:

  • Associate’s degree required; bachelor’s degree preferred
  • 5+ years of leadership experience in operations, retail, hospitality, or service-based environments
  • Proven ability to independently manage day-to-day business operations
  • Strong background in retail or service environments with a focus on team engagement
  • Excellent interpersonal and customer service skills
  • Strong judgment, integrity, and ownership mindset
  • Excellent verbal and written communication skills in English; Spanish proficiency highly desirable
  • Strong organizational skills and attention to detail
  • Positive, motivating leadership style
  • Strong work ethic and personal accountability
  • Ability to provide direct, constructive feedback and set clear expectations
  • Comfort making decisions, prioritizing tasks, and escalating appropriately
  • Proficiency with Microsoft Office, POS systems, CRM software, and project management tools
  • Ability to thrive in fast-paced retail and production environments
  • Ability to stand and walk for extended periods and effectively multitask

 

Who we are:

We are a well-established, family-owned business in Nassau County, Long Island, known for delivering exceptional client experiences and maintaining strong community relationships. We are seeking a capable, value-driven Operations & Client Experience Manager to join our leadership team and play a key role in driving operational excellence, team performance, and client satisfaction.

This is a hands-on leadership role for someone who thrives in fast-paced environments and enjoys being actively involved in daily operations. It is not a passive or purely administrative management position.

With support from our General Manager, the right candidate will grow into full day-to-day operational independence within approximately 3–5 months, enabling ownership to be off-site while maintaining consistent execution, culture, and client experience.

Job Tags

Hourly pay, Full time, Work at office, Immediate start, Monday to Friday

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