Hotel Front Desk Associate Job at Staybridge Suites, Oconomowoc, WI

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  • Staybridge Suites
  • Oconomowoc, WI

Job Description

:

Are you or someone you know interested in working our front desk? Engaging with a variety of travelers? Great work enviroment and Awesome travel benefits. Smiles required.

PLEASE REVIEW THE REQUIREMENTS BELOW BEFORE APPLYING.

Staybridge Suites Oconomowoc

We are looking to hire a night auditor.

Hours: 11PM to 7AM We are looking for a full time night shift.

Expect 4-5 shifts per week for full time.

JOB OVERVIEW: Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.

First raise after 3 months depending on performance evaluation.

We are looking for someone who can commit to a full time or part time job for long-term (AT LEAST 1 year) as the training process takes time.

Applicants must have held a steady job in the past and must have some type of customer service experience to be considered.

JOB REQUIREMENTS:

  • High School diploma or equivalent,
  • Must speak fluent English.
  • Friendly and hospitality focused
  • Attention to detail
  • Great communication skills
  • Required to work weekends and/or holidays.

THIS JOB REQUIRES THE ABILITY TO PERFORM THE FOLLOWING:

  • Excellent communication skills that will make our guests feel welcomed at our hotel.
  • Frequently standing up behind the desk and front office area
  • Remain stationary for extended periods of time
  • Handling computer equipment
  • Use a keyboard to operate various property management and reservations systems, etc.
  • Spanish is not required but recommended

Detailed Duties and Responsibilities:

  • Welcome guests in a friendly, prompt and professional manner.
  • Register guests, issue room keys, provide information on hotel services and room location; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. Answer phones in a prompt and courteous manner.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Respond appropriately to guest requests; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
  • Promote team work and quality service through daily communications and coordination with other departments.
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
  • Keep a clean working environment and lobby area.

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Paid time off
  • Vision insurance

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Holidays
  • Night shift
  • Weekends as needed

Work Location: In person

Job Tags

Hourly pay, Full time, Part time, Local area, Flexible hours, Shift work, Weekend work, Day shift

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