Job Description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Security Associate within PNC's Physical Security organization, you will be based in Pittsburgh.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

The Security Associate plays a critical role within PNC’s Physical Security Services (PSS) organization. This is a technology heavy position responsible for supporting and maintaining the bank’s enterprise-wide alarm, access control, and monitoring systems. This team manages a large operational volume and is central to ensuring the safety, security, and continuity of PNC locations nationwide.

The ideal candidate is adaptable, analytical, and tech savvy with strong proficiency across Microsoft tools. Prior security-system experience is a plus but not required—technical aptitude and the ability to troubleshoot complex systems are most important.

Day in the Life

In This Role, You Will

• Oversee activities across PNC’s regional alarm monitoring centers located in Pittsburgh, PA and Alabama.
• Vet, analyze, and mitigate a high volume alarms, covering both security incidents and system alerts.
• Conduct alarm programming, testing, and configuration to ensure proper operation.
• Investigate and resolve issues related to access control events and system notifications.
• Diagnose and troubleshoot equipment malfunctions, including door held open events, device failures, or alarm panel problems.

Key Responsibilities

• Monitor, assess, and respond to alarms, access control alerts, and system notifications.
• Perform system configuration, programming, and troubleshooting for alarms and access control platforms.
• Maintain accurate documentation and support updates to SharePoint sites.
• Use data and metrics to support operational decisions and report insights through Excel and PowerPoint.

Technology & Tools You’ll Use

Primary Security Systems

• AMAG (access control)
• Symmetry (access control software)
• Securstat
• Tririga (work-order system)
• Jira (ticket management)

Microsoft Applications (Required)

• SharePoint (advanced proficiency)
• Excel (expert level)
• PowerPoint (high proficiency)
• Full Microsoft 365 Suite

Required Qualifications

• Strong technical aptitude and comfort working with multiple software platforms simultaneously.
• Demonstrated expertise in Microsoft SharePoint, Excel, and PowerPoint.
• Ability to analyze data, identify trends, and communicate insights clearly.
• Excellent problem solving skills with a focus on troubleshooting system issues.
• Ability to work in a fast paced environment managing high alarm volumes and multiple priorities.

Preferred Qualifications

• Experience with alarm systems, access control systems, or physical security technologies.
• Background in monitoring centers, security operations, or help desk/technical support.
• Familiarity with AMAG, Symmetry, Securstat, Jira, or Tririga

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Participates in activities, processes, and utilizes tools needed to improve overall security posture of the organization.
• Applies security concepts, reviews information, executes defined tasks, analyzes requirements, reviews logs, and creates documentation. Performs investigation and data loss prevention, data manipulation, and coordination of activities. Performs actions to address or mitigate risks and vulnerabilities. Reviews and defines controls.
• Advises on less complex security procedures and products for clients, security administrators and network operations. Participates in enforcement of control security risks and threats.
• Conducts security assessments and other information security routines consistently, with supervision.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Access Control (AC), Building Architecture, Communication, Customer Solutions, Disaster Recovery Planning, Information Security, Network Security, Physical Security, Physical Security Systems, Risk Assessments, Security Technologies, Team Player

Competencies

Analytical Thinking, Effective Communications, Information Assurance, Information Security Management, Information Security Technologies, IT Environment, IT Standards, Procedures & Policies, IT Systems Management, Problem Solving, Software Security Assurance

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

If you have questions about this posting, please contact support@lensa.com

Job Tags

Full time, Temporary work, Part time, Work experience placement, Work at office

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